Postal address and email
| Channel | Details | Use it for |
|---|---|---|
| info@du-cat.bet | Corrections, source questions, press, partnerships | |
| Postal address | Váci utca 1, 1052 Budapest | Formal letters |
We run no phone line and no chat. With a team this small, email gets to us fastest.
If your message is about a specific line, paste in the page address and the sentence itself. That saves us guessing which table you mean.
What we can and cannot do for you
du-cat.bet is a comparison site, not a casino. We manage no player accounts, cannot see anyone’s balance and have no say in any operator’s decisions.
What we will do:
- correct wrong or outdated information when the source backs it up;
- tell you which document (for example, a T&C section or an FAQ entry) a statement came from;
- let you know when a question cannot be answered from the public pages.
What we will not do: settle disputes, recover money, or open or close accounts on anyone’s behalf.
This is not rudeness – we simply have no authority to do any of it.
For account issues, go to the casino
For deposit, withdrawal or bonus problems, contact the operator directly. Dukat.bet support is available at support@dukat.bet and through live chat (the website advertises it as 24/7); requests about personal data go to dpo@dukat.bet.
Under section 21 of the Dukat.bet T&C, a complaint must be filed within six months of the bet being settled or of the event. They confirm receipt inside seven days and answer within four weeks, a period they may stretch by four more.
At xcasino.hu, complaints have their own email address (panasz@xcasino.hu), while general questions are handled via live chat and email. How best to structure such a message is covered in our support guide.
The kind of message we can act on quickly
The most useful report has three parts: which of our pages, which line, and what you believe the correct figure is – with a source. A screenshot of the casino’s page helps a lot; just blank out your account details first.
If the casino has changed something since (a bonus condition or a payment method, say), tell us when you saw it. We show the date of our own check, 14 October 2026, so a later change is not necessarily a mistake on our side, but it is a good reason to take another look.
For press or partnership enquiries, a few sentences about who you are and what you have in mind will do.
Two minutes before you hit send
Many questions already have an answer on the site. General topics are covered in the FAQ, and the About page sets out our method.
If your message contains personal data, include only what is strictly necessary. What we keep and for how long is summarised in our privacy notice.
If gambling is becoming a problem, do not wait for us: our responsible gaming overview walks through the casinos’ self-limiting tools.